FAQs

Frequently Asked Questions (FAQs)

At VivorGear, we value transparency and customer trust. Below are answers to the most common questions about our products, shipping, returns, and policies. If you need further assistance, feel free to contact us.

🛍 Orders & Products

Q: Are your products genuine and high-quality?
A: Yes! We source our products from trusted manufacturers to ensure high-quality, durable outdoor and survival gear.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so modifications or cancellations are only possible within 24 hours of purchase. Please contact support@vivorgear.com immediately for assistance.

Q: Do you offer bulk or wholesale pricing?
A: Yes, we provide bulk discounts for large orders. Contact contact@vivorgear.com for more details.

🚚 Shipping & Delivery

Q: Where do you ship?
A: We currently ship to the United States and the United Kingdom.

Q: How long does shipping take?
A: Our estimated delivery time is 5-9 business days after processing.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer free returns within 30 days of delivery. Items must be unused and in their original packaging. See our Return & Refund Policy for details.

Q: How do I start a return?
A: Contact our support team at support@vivorgear.com, and we will guide you through the return process.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your return.

🔐 Security & Trust

Q: Is my payment information secure?
A: Yes, we use secure encryption and trusted payment gateways to protect your financial information.

Q: How do you handle customer data?
A: We strictly follow data protection regulations. Please refer to our Privacy Policy for more details.

Q: How can I contact customer support?
A: You can reach us via:

We are here to help and ensure a smooth shopping experience at VivorGear! 🌲⛺🔥