Solar Camping Lantern – Rechargeable LED Light with Power Bank & Remote | Waterproof & USB/Solar Charging

At VivorGear, we provide fast and reliable shipping for all orders. Our goal is to ensure a transparent and trustworthy shopping experience, following Google Merchant Center policies to prevent misrepresentation.

1. Shipping Locations

We currently ship to:
✅ United States – Free Shipping
✅ United Kingdom – Free Shipping

We do not ship to P.O. Boxes or military addresses (APO/FPO).

2. Processing Time

Orders are processed within 1-2 business days (Monday–Friday).

Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order has been processed.

3. Estimated Delivery Time

United States & United Kingdom: 5-9 business days after order processing.

Delivery times may vary due to weather conditions, customs processing, or carrier delays.

4. Tracking Information

Once your order ships, we will send you a tracking number via email.

You can track your order directly on our website or the carrier’s tracking page.

5. Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 12 hours of placing your order.

After 12 hours, your order may already be processed and shipped, and we won’t be able to cancel it.

6. Lost or Delayed Shipments

If your package has not arrived within the estimated time, please contact us.

We will work with the carrier to resolve delays or provide a replacement if necessary.

7. Incorrect Address Policy

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided, we cannot be held responsible for lost shipments.

8. Contact Information

For any shipping-related questions, please contact us:

📧 Email: support@vivorgear.com
📞 Phone: +1 909-634-8230
🌐 Website: vivorgear.com

At VivorGear, we are dedicated to providing high-quality Outdoor & Survival Gear for your adventures. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process to ensure your peace of mind.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

The item must be unused, in its original packaging, and in the same condition as when received.

A valid proof of purchase (order number or receipt) is required.

Non-Returnable Items:

Used or damaged items due to customer handling.

Clearance or final sale items.

Custom-made or personalized products.

Batteries or perishable items (e.g., food, water filters).

2. Return Process

To return an item, follow these steps:

Request a Return Authorization: Contact us at support@vivorgear.com with your order number and reason for return.

Return Approval: After reviewing your return request, we will provide a Return Authorization number.

Return Shipping: Return shipping is free for all returns, regardless of the reason.

Return Tracking: Please use a trackable shipping service to return items. VivorGear is not responsible for lost returns.

3. Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved, we will process a full refund to your original payment method within 5-7 business days.

Late or Missing Refunds:
If you haven’t received a refund, please check with your bank or payment provider. If the issue persists, contact us at support@vivorgear.com.

4. Exchanges

We offer free exchanges for defective or damaged items. If you receive a defective or damaged product, contact us within 7 days of receiving the item with photos and your order details. We will send a replacement at no extra charge.

5. Return Shipping Costs

Return shipping is free for all returns, regardless of the reason for the return.

Customers are encouraged to use a trackable shipping service to ensure safe delivery.

6. Contact Us

For questions or to initiate a return or exchange, contact us at:
📧 Email: support@vivorgear.com
📞 Phone: +1 909-634-8230

At VivorGear, we stand by the quality of our outdoor and survival gear. Our warranty policy is designed to provide customers with confidence in their purchases and ensure a hassle-free experience.

📜 Warranty Coverage

We offer a 12-month limited warranty on all products, covering: ✔ Manufacturing defects in materials or workmanship. ✔ Faulty components that affect product functionality. ✔ Damages occurring during shipping (must be reported within 7 days of delivery).

This warranty does not cover: ❌ Normal wear and tear. ❌ Damage caused by misuse, improper handling, or unauthorized modifications. ❌ Water damage (unless explicitly stated as waterproof).

🔄 Warranty Claims Process

If you believe your product has a defect covered under warranty, follow these steps:

1️⃣ Contact Us: Email support@vivorgear.com with your order number, product details, and a description of the issue. Attach photos or videos for a faster review.
2️⃣ Evaluation: Our team will review your claim within 3-5 business days and determine the next steps.
3️⃣ Resolution: If approved, we will offer a replacement, repair, or refund based on the issue and product availability.

📦 Shipping & Costs

Approved warranty claims: We cover all shipping costs for replacements or repairs.

Non-warranty issues: Customers may be responsible for return shipping costs.

🔐 Customer Assurance

At VivorGear, customer satisfaction is our top priority. We are committed to providing high-quality, reliable products backed by our trusted warranty policy. If you have any concerns, don’t hesitate to contact us!

📞 Phone: +1 909-634-8230
📧 Email: support@vivorgear.com
📍 Address: 9 Grand Junction Road, Brighton and Hove, Brighton, BN1 1PP, UK

Thank you for choosing VivorGear – your trusted source for outdoor and survival gear! 🌲⛺🔥